Woin BD Privacy Policy – Your Data Is Safe With Us

Welcome to Woin BD. Thank you for taking the time to read our Privacy Policy. This policy forms the foundation of trust between us and you. Woin BD understands that you are entrusting us with your personal information – honoring that trust is our highest responsibility.

This Privacy Policy applies to the woinbd.com website, mobile app, and all services provided by Woin BD. By using the platform, you are considered to have automatically agreed to this Privacy Policy.

We believe every Bangladeshi user should have full control over their own data. That's why Woin BD's Privacy Policy is written to be simple, transparent, and easy to understand — so you always know how we handle your information.

1 Information We Collect

Woin BD collects certain information in order to provide its services. This data comes from two sources — what you provide directly, and what is collected automatically as you use the platform.

Woin BD only collects information that is strictly necessary. We never ask for irrelevant or excessive data. Woin BD will never request your credit card number, bank password, or any secret PIN.

2 Purpose of Data Use

Woin BD uses the information it collects for the purposes listed below. Each purpose is entirely legitimate and aimed at improving your experience:

• Account Management: To manage your registration, login, and account security.
• Transaction Processing: To process deposits and withdrawals accurately.
• Identity Verification: To complete the KYC process and prevent fraud.
• Customer Support: To resolve your issues and complaints promptly.
• Promotions & Bonuses: To send you relevant offers based on your preferences.
• Ensuring Security: To detect and prevent suspicious activity.
• Legal Obligation: To comply with applicable laws and regulations.
• Service Improvement: To improve platform usability and enhance your overall experience.

3 Data Sharing Policy

Woin BD does not sell your personal information to any third party. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Only the financial information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Legal Authorities: Data may be disclosed to comply with legal obligations, including court orders or government investigations.
• Technology Service Providers: We work with trusted technology partners for hosting, cybersecurity, and platform maintenance under strict confidentiality agreements.
• Anti-Fraud System: Minimal information may be shared with fraud detection systems.

For any data sharing beyond the cases listed above, your consent will be obtained in advance. All of our partners are contractually bound to uphold Woin BD's privacy standards.

4 Cookie Policy

Cookies are used on the Woin BD website and app. Cookies are small text files stored on your device that help make the platform more functional.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. Woin BD does not use third-party tracking cookies.

5 Data Security Measures

Woin BD uses industry-standard technology and processes to protect your data. Our security framework operates on the following layers:

• Transmission Security: All data transfers are secured with TLS 1.3 and 256-bit AES encryption.
• Storage Security: Data stored on our servers is kept encrypted and backed up on a regular basis.
• Access Control: Only authorized personnel can access specific data — a role-based access system is in place.
• Two-Step Verification: Two-factor authentication is mandatory for admin panel access.
• Regular Audits: Regular security audits are conducted by third-party cybersecurity specialists.
• Incident Response: In the event of a data breach, affected users will be notified within 72 hours.

6 Data Retention Period

Woin BD does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained for the duration of account activity and for up to 5 years after account closure.
• Transaction Records: Retained for 7 years in accordance with financial regulations.
• KYC Documents: Securely retained for up to 5 years after account closure.
• Log File: Security logs are deleted after 90 days and access logs after 30 days.
• Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the retention period ends, your data is automatically deleted or anonymized so it can no longer be linked to you.

7 Your Rights

As a Woin BD user, you have the following rights over your personal data:

To exercise any of the rights listed above, email us at support@woinbd.com. Woin BD will respond to your request within 30 business days.

8 Information About Minors

Woin BD is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a user registers with false information to conceal their age and it is subsequently proven that they are a minor, the account will be immediately closed and all associated data will be deleted.

9 Changes to Privacy Policy

Woin BD may update this Privacy Policy from time to time. Changes may be driven by the introduction of new services, updates to legal requirements, or technological improvements.

• For major changes, you will be notified by email or platform notification at least 15 days before they take effect.
• For minor changes, this page will be updated with a new effective date.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You always have the right to close your account if you do not agree.

To request a previous version of our Privacy Policy, please email support@woinbd.com. We retain all versions from the past 3 years.

10 Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team:

We take every privacy request seriously. Our goal is to verify your identity and resolve your request as quickly as possible.